If your Puccino product is found to be defective within the warranty period, it may be eligible for replacement. Please refer to our full Warranty & Returns Policy for detailed terms and conditions.
Puccino offers a 3-year warranty on all rechargeable and battery-operated items purchased directly from Puccino or any authorized reseller.
To return an item, please visit our Warranty Page and fill out the online form.
We regret to hear that you're not fully satisfied with your purchase. We strive to make every product as pleasurable as possible, but since everyone’s body is unique, it may take some time to adjust to our products' sensations. Due to the personal nature of our products, we cannot accept returns once the packaging seal has been broken. We hope for your understanding, as this is to ensure the safety of all our customers and colleagues.
All Puccino products come with a 3-year warranty, valid from the date of purchase.
The Puccino warranty covers any manufacturing defects. If your product stops working due to a defect within the warranty period, it will be replaced free of charge.
Yes, all Puccino products, whether purchased from our retail partners or directly from Puccino, are covered by a 3-year warranty, starting from the date of purchase. A valid proof of purchase is required to file a warranty claim.
The 3-year warranty applies from the original purchase date and does not reset if a replacement product is provided.
We will contact you as soon as we have verified all information, typically within 3 to 5 business days.
Due to hygienic standards, we do not offer a repair service. However, please provide us with the details of your product and the issue you're experiencing, and we will send you troubleshooting tips or, if necessary, warranty information.